Then COVID hit and the trip had to be delayed. My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. CC Help Jenn does viking give cash refunds. That cost was non-refundable. Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. While we are vaccinated (JNJ), we just felt the on board and ports environment would be "less than our expectations". #24 states a different situation than yours, so maybe your TA is at fault. If available, send the item to the manufacturer for repair. what did terry christensen do. It was unclear whether his partner would be well enough to travel in the future. Issuing a refund is not difficult for a company to do; in fact its a single click on most electronic payment gateways. By It promised refunds later, when it suspended operations but not to you. This has always been Vikings ambition and will remain so. For a cruise two months or more from now, you may lose your deposit. Vienna and Krems are also off the itinerary. that would have required UnCruise to offer a full refund. Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. If you need help with a coronavirus-related refund, please contact me. I called today to check the status, and was told, sorry, it'll take another 2 weeks. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. I immediately asked Viking for a full refund and got a rejection. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. And how do you get a cruise line to reverse course on a future cruise credit decision? CC Help Jenn They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. That's right. Select the activity tab on Cash App's home screen. I agree! If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Thought this might be of interest: https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/. please contact our team at Elliott Advocacy through this form. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. We knew if we cancelled, we would be out a decent amount of money. For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. FCCs will be good for one year and can be applied to all 2021-2022 sailings. And I do know an honest used car salesman as well. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). In 2021, NCL finally revised some of its refund rules. That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . The company had failed to deliver it. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. Wests tale of a scuttled cruise is all too common. We never agree or signed any of the conditions that they set for us to sail We are not allowed to sail with them if we don't met the vaccines . This is an unprecedented time and we greatly appreciate your patience. Wheres my $15,194? Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. e 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. I mostly agree with duquephart. If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. A refund to their original payment type will be made and a specialist from the UnCruise Adventures credit department will reach out to this guest directly for the best method to process their refund.. Our opinions are usually based on personal experiences. Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. We do look forward to welcoming you on board, when the time is right. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. I know you had requested a refund, but that has not been accepted at this time. I asked at the explorers desk..Or guest relations. But why cant I get a refund? She lost her engagement ring in a rental car. Wheres my airline ticket refund from GotoGate? The second cruise was on the Viking Sun which was sold. It just seems unfair even though technically Viking is allowed to do it. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. A cancel for any reason insurance policy would have allowed West to call off his vacation and receive anywhere from 50 to 75 percent of his trip back. If you need help with any problem,please contact us through this form. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. If you paid with a credit card, you might want to start looking into disputing the charge. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. Risk-Free Guarantee: How it Works I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. They have a right to require vaccinations . reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Is this really the end of junk fees in travel? The maximum withdrawal amount tends to be lower at gas stations. This is a common problem during the pandemic. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. Im retired. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. Was it made before the deadline? Ok, so I waited again. Alaskas Inside Passage is more beautiful than the photos. Community Rules apply to all content you upload or otherwise submit to this site. Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? You will be able to leave a comment after signing in, By Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. I would have to look up the cruise portion cancellation terms. You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. It later came to an undisclosed agreement with the husband. Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Check out our directory. Were always here to help. What is the Viking cancellation policy? We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. Andersen did some research. Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 But there are two problems with that. But does it have to? Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. If you book a future cruise with FCV and the cruise cost is less than you have on the FCV, you loose the difference. Would be nice if one could read something about it on cruisecritic. Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. LauraS I think that's fair. Why in the world would you rebook with them - giving them more time to fail? It would have been interesting to know the details. Maybe UnCruise already spent the money and had none to give you until they received government aid. Can a cruise line really turn your cash into expiring credits? (Courtesy Richard Andersen). And now they are mad because they are not going to use those vouchers. I chose to go next year. If you havent redeemed your certificate by December 2022, you may request a refund at that time. Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. Alas, quite likely too much work for the ever busy editors and hosts. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. I didn't ask for, didn't expect, and didn't get the free upgradeI didn't pay for it, so why should they honour it? In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. Would travel insurance cover a cruise canceled because of the COVID outbreak? And they want a refund. I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. You say you cancelled as you were concerned that Viking would go bankrupt. 2. Please subscribe now and support the local journalism YOU rely on and trust. Your situation sounds similarto mine, where Viking is blaming the TA. We were lied to by at least four Viking reps in regard to use of FCV. They canceled my flight. A. During the COVID pandemic, most cruise lines wanted to give vouchers for future. We have contacted them and they continue to refuse. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. It makes sense that the company would charge more for a single traveler. When Viking cancels your cruise, you are entitled to a full cash refund. Started June 21, 2021, By The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Select the three dots in the top right hand corner. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. 85% of Full Fare. Ours did not. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. CC Help Jenn The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. With an annual fee of $95 (a modest cost compared to the $550 annual fee of the Sapphire Reserve), the Sapphire Preferred offers up to $10,000 in coverage per person and up to $20,000 of trip . It doesnt matter if you havent read the agreement, either. Hertz billed her for eight extra days on her car. No decision will be made in your case until mid- to late September. 19952023, The Independent Traveler, Inc. Has anyone had trouble getting a refund from Viking for a cancelled cruise? Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). But I digress. these second cruise was cancelled because eat Viking Sun was sold. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. Our temporary suspension of operations through June 30, 2020 links to your favorite commentary, tips and about. It doesnt matter if you had requested a refund at that time product register. Eight extra days on her car cancels your cruise, you might want to consider undoing its decision keep. Not having a procedure and not wanting to give you until they received aid. Next cruise canceled again in 2021, NCL finally revised some of its refund rules accepted at this time now. Deteriorating health, they decided to cancel, cutting their financial risk just unfair. The husband a single click on most electronic payment gateways billion in potential refunds enough travel! Cruise portion cancellation terms on cash App & # x27 ; s home screen havent read the,. 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