My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. Its a simple and innovative solution that makes communication super easy. Our boys were mesmerized. How was the wifi at the grand? Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. We got two extra rollaway cots and kids found them very comfortable. A fee for the shoes and socks? To make reservations, dial 0 on your phone. LIVE THE ALL-INCLUSIVE BLISS OF MOON PALACE RESORTS Enter a Moon Palace resort and set foot into a world of all-inclusive luxury and excitement, that is second to nonefrom plush, spacious rooms to culinary masterpieces at every meal. We talked to a number of people who used credits at the spa. Great review so useful, especially the part about allergies! Just wondering if the have floats for the lazy river and do you have to pay for them. Do you think the Grand is worth the extra money? Yes, they do have a store that had various items in it. Could you please share if you booked your dolphin experience in advance or when you were onsite? Receiving this recognition from Habibi is very gratifying for us since we managed to captivate your senses and emotions with the delicious dishes that are offered. I believe these are the Lebanese Falafels, but Im not sure. We like that we didnt have to make formal plans on this vacation. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). We were at the grand in dec 2020 for a week. You can get a variety of treatments at this facility and many of the treatments can be paid for by using resort credits that are offered by Palace Resorts. So, I would contact The Grand to ask. For resort location perspective, you can see the Cancun hotel zone on the horizon. These private rooms are great if you visit the resort with a group of friends. I would maybe ask them ahead of time, or check at the front desk and ask. You will live in bathing suits and coverups for the most part! The servers make note of it and the kitchen is informed of the allergy. Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. For teens, theres also the wired lounge which is by the main lobby. Erin. Other all-inclusive resorts weve stayed at have required reservations for the a la carte restaurants. Share your feedback in the comments section below. Seafood options at the poolside buffet. Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility! We paid extra money for ocean view room and could not even stand there in balcony. ALL-INCLUSIVE ON A GRAND SCALE Required fields are marked *. Thank you for such a wonderful review! Below are a few of the dishes we sampled at Jade Restaurant. Weve heard the steakhouse is harder to get in. One question I have is the location of the diamond only pool. If you like long walks on the beach, this beach has you covered. Food was good and a lot of places to eat. We also tipped at the pool. Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. If you plan to take a day trip, consider visiting at Xel-Ha. Service was always excellent. You can make reservations, check the daily list of events, along with other things. We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! With distinct resorts-within-resorts, the Moon Palace's accommodations match the resort of choice. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). Trying to accommodate both husband and child with out making things too difficult. Is it the one between the Olympic pool and the half moon pool? This post was originally published in 2018 and updated in December 2022. Connor had fun floating down the lazy river with his Mama. Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. It was acceptable but it was rather bland and lacked variety we are used to at the main buffet restaurant at other resorts. I was wondering, what time do the pools generally close at the Grand? Can they stay at the kids club alone while we go out to a formal dinner? Hi, thank you for your review. Guess the inspection wasnt done, yet. Its a legit Water Park! I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? I dont recall if the pools were heated. Open-faced small bites at the Tapas & Vino wine bar. Erin, Hi. Is this the only higher priveldge club? So much valuable information and photos! or fee for the food and drinks? Braydon LOVES the giant jacuzzi. It was another memorable meal. First of all, thank you for such a detailed, focussed, and amazing review. Sunrise and Nizuc are fabulous too! Were going there in January. Entertainment - in addition to the dinner shows (some were very good, the bands that play during dinner were awesome), there are also nightly shows at 9pm in an beautiful theatre (magic show, circus show were great). The beach is beautiful and the loungers are so comfy. Are there staff members to watch over the children? They seemed to be very careful, and we didnt have any issues. There are no annoying towel cards required. Our days were full bouncing from pool to game room to restaurant. It was nice that we didnt have to make any tough decisions. The water park at The Grand is amazing! Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . Then we took the boat to Mexico and got a real taste of the city!! Staff were super friendly and helpful. We were pleased with how attentive and accommodating the restaurants are to food allergies. The restaurants offer a variety of wines from around the world. We went swimming every day, at different pools, and the water was warm/refreshing (not cold). Looks like you have 2 pictures view from 3rd floor room. This site uses Akismet to reduce spam. This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. I would say that teenagers would really love this resort. Also, do you have any info on how you get the diamond access? Gabino plays from his soul. I did not see any pictures for JC Steakhouse in your review. We met with my wifes friends family there, so their 5-year old and my 4-year old played until they were exhausted every day. His heart of gold deserves the talent Gabino has. Hi. Is the Grand at Moon Palace Family Friendly? They are still asking us how the white doves came out of his hand. Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). Most of the reviews I have found on different sites like Tripadvisor state the beach is horrible and smelly and not usuable. Doh! Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? Some of the hotel rooms have a pool directly in front of the patio. Very busy in early morning otherwise fairly quiet. The Grill was suggested by one of the wait staff and we were not disappointed. Thank you so much for your reply, well go to the bank and stock up on small notes! The property features "The Playroom," a fun and interactive kids club. You will find a variety of arcade games of varying difficulty our 4 year old found games he could play. We will be there the end of May and I have actually booked the Grand and Nizuc. Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. We used the $1500 credit for dolphin swim and it was amazing. Save up to 35% on all-inclusive vacations to Cancun, Mexico by visiting the Moon Palace offers page. Then they ask if anyone has a food allergy. Finish the perfect day off in crystal-clear waters . What view is better, to garden or resort? My best friend and our spouses and 4 children. And was the water at the beach swim able or did you enjoy being in the sand? They tell to use sister resort called beach palace if you want to to go beach. Ha ha. You can order drinks and food while you enjoy a few rounds of bowling. Tia and Im glad you had a great trip! Maybe presidential suites? The over 2,000 rooms here are split between two sections, Nizuc and Sunrise, with each having their own decor, design, amenities, and appeal. Review tags are currently only available for English language reviews. Can you share the more popular ones? Parents can also stay and let their younger ones play. So, whether you prefer a unique cocktail or a classic drink, you can enjoy top-shelf sips from the resort's expert mixologists. I wish you guys great lives (and always be safe!) Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. Theres a lot to do and many pools to hang out at. Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Definitely recommend this resort and all it has to offer. Did you ever feel like it was overly crowded? Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. Cusco Restaurant is located near the beach, which is quite far from the Lobby building. There are plenty of pools, activities, games, shows and restaurants to keep you and your family entertained for days. The meat literally fell of my fork. Thanks for stopping by, HJ! 187 reviews of Grand Moon Palace Resort "Stayed at the Grand. Its open from 10:00 am to 10:00 pm. He has so much talent and love for music and Im stunned he isnt playing in professional concerts yet! Lastly when you odered room service for breakfast was it timely or a long wait. Great review! We ate at the breakfast buffet most mornings but stillordered fresh coffee, pastries and fruit via room service. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Our readers thank you! Hi Patricia! That was another complaint on TripAdvisor by non Diamond Elites. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. Wristbands also act as your room key! LET'S PLAY LET'S PLAY WIRED LOUNGE THE NINTH PIN BOWLING ALLEY ($) WATER PARK AND NON-MOTORIZED WATER SPORTS We thank you for your support. Thanks! We didnt have any resort credits, but I do understand that they are very easy to use. We did not have any issues getting a table, but, if there is a wait, you can hang out at the Tapas restaurant and enjoy a drink and appetizers while you wait for your table. We would love to return. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. We are already paying $18000+ just for all inclusive. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. Appetizer seared tuna on cucumber with seaweed garnish. The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. This section is gated, so kids cannot enter or exit without being signed in or out. I think they just asked us, so I dont think youll have a problem with your younger daughter. Our boys enjoyed the simple penne pasta with butter. This review was so helpful we visit Moon Palace yearly because we had our wedding there. We decided were going to spend that extra money and take advantage of everything they have to offer! We traveled with a family of friends and had a fantastic time. In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. Do you know if we stayed at Sunrise would we have access to the grand water park and activities? For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? Worst of all, at this epic per-night fee on our first . Not only are they deliciously and decadent, they are hand-crafted works of art. Wow! Thanks for taking the time to create it! We are 99% sure we are going to stay at the Grand this March. Our Vow Renewal in Riviera Maya, Mexico. If needed, you could always bring a small kettle with you for piece of mind. Its not cheap, but you get a lot for your money. Would definitely return to the Grand again in the future, but will never buy a membership. Thank you so much for the time you put into this review!! This 3-level jungle gym was such a big hit with our boys. We ordered the hummus, shanklish, tabbouleh, kalamata olives and warm pita bread as our pre-mezze appetizers. As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. This goes beyond having a kids pool and chicken nuggets at the buffet. We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. Bienvenidos al Hotel The Grand at Moon Palace en Cancn! Hot food selection at the lunch buffet, located in the main Lobby building. Now I dont think the Grand was built when I was there before which I understand is the new flagship hotel of Moon Palace Cancun but what I would like to know is will those guest who will be staying at the Moon Palace Golf & Spa still be allowed to get free access to the other hotels: Nizuc, Sunrise and I guess the The Grand or do guest now have to be staying at The Grand to have access to all the other Moon Palace Resort ? Wondering if anyone used resort babysitters to have a night out? Luxuriate at our largest Awe Spa yet, or make a splash at our exciting Water Park. BUT we didnt spend much time on the beach. He had a soak every morning while watching cartoons. Unwind in our luxurious accommodations. Foods were good, pastries were amazing. An added bonus is that you get access to The Grands sister resorts Sunrise and Nizuc. Hi, I forget what this dish is called. The Grand has lots of elevators, so you should have any issues. We thank you for your support! There is a kids area thats unparented for older kids. I am planning a trip there with my family for Christmas 2019. Connor is playing a game by running around matching colours. This boy loves meat on a stick. There are so many options to choose from, including salads, seafood, sushi, Mexican dishes and a wide selection of decadent desserts. See photo above as evidence. Who can I contact? And so will your 4 year old. We struggled with the tipping etiquette as well. Thanks again. Great review! No, the noise was not that noticeable. We are just trying to figure out how much to bring in US dollars, with tips included. We are loyal to Palace Resorts and strive for continuous improvement in everything we do. Pools at the grand are heated, but not the waterpark. Very clean comfortable room, water slides, kids club, great restaurants. And I would bring a smaller packable stroller, in case you want to take the shuttle around. Its extremely thorough & makes an upcoming trip very exciting!! Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. These seafood mini-tacos were incredible. I cant remember the specific brand of water, but we had lots and it always was refreshed. If under 7 kids want access to the downstairs part, the parent must be there. Is this the only higher priveldge club? First of all, thank you SO much for this review. The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. Thanks Nguyen! We are traveling with my daughter and her family, they have a toddler.the kids pool at sunrise is very cute, do they have similar at the grande. Its really easy to travel between the resorts. This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. Secondly, are all the photos taken from your trip by you ? My main concern was that we might feel overwhelmed with how huge this place is but your review has put my mind to ease. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! Wifi requires no password. We watched to the magic show and the magician was really good. The grand has something similar for kids but its a larger play area so I think youd be happy with it. 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