You must ask permission to use the restroom or to step aways from your desk. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. 53 total complaints in the last 3 years. Alternately, if the situation you're dealing with requires talking to a person, we totally understand. Lastly, this guy was supposed to "have experience with Solar systems". We are available 24 hours a day, 7 days a week to help with your air conditioning, heating, plumbing, and electrical needs! Bonuses are not capped. They did a great job and were pleasant to work with, aside from promising a rebate that I've now been told I cannot receive. Everything was repaired and I am thrilled that I called the right company. Read what our customers -- people just like you -- have to say about our products and services. Juan, we agree. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. page 5. Every time they come out to fix something and other things break. They were excellent, professional and friendly. 3636 E Anne St A, Ste A, Phoenix, AZ 85040 United States. Install or Replace a Heat Pump. Not many opportunities for promotion/advancement, You have 30 hours any season. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. Yes, Parker & Sons offers emergency services. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. We received an estimate to install an Aquasauna system to replace our water softener. Con artists. My ac was out again last night due to another failed thermostat. We were told we could be put on stand by for the next day which was great. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A Other electrical services we offer include: We offer emergency electrical services around the clock -- 24 hours a day, 7 days a week. Parker and Sons has standard refund processes that were followed. Definitely will use them again. Stay away you been warned. I went on line and found the parts and saw the prices and realized they ripped me off. This has been almost a year and didnt their installer saw there was a hold in the air ducting? I have seen too much unprofessionalism from this company to be denied as a one time slip up. Wish I could leave more then five stars.We had a plumbing emergency. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. 3d So its very visible and a distraction every time we watch tv. We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. Report. Challenging to get quality leads and minimal commissions. We would give them a 5 Star rating. We used Parker several times and were happy. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. Great service. Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Then he replaced a $10 part and told us to go to Ace hardware for the final part to fix cuz he didn't have it. Everybody was friendly and courteous. We also have a Tucson site. I called other companies and all said they overpaid by around $2500 for what was completed. To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. This place is a rip off i had a technician come out to check my ac. Do you clean the ductwork? Offer is valid for existing location only. Their request will take **** business days to process. 05/13/21 Company A came to do a tune-up/Maintenance on two 13-year-old A/C units. Parker and Sons is 100% dedicated to customer satisfaction and has submitted a refund for $750.00. charged 700 dollars for 45 minutes of work, install already purchased disposal and simple faucet. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. They are not authored by Glassdoor. To me, customer service is important when you spend money for services. This rating has decreased by -3% over the last 12 months. Beat local competitors. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. We had our 1st ac regular maintance service. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. Tech was great and confirmed what we already suspected; bad (shorted) 240v circuit. The electrician recommended replacing two problematic ceiling fans. 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. I say it because the mold did not return. Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. Management is good and cares about employees. Finally I had to pay $700 for two capacitors. We are very happy. Write a review Sign in. Need to schedule a repair? Accursio was wonderful. We offer installation services for everything from generators and car charging stations to security systems, custom lighting, and whole-home surge protectors. Stay up-to-date on current news, promotions, and industry tips. Parker and Sons. I have never had anyone call back to try and resolve this issue and I think they're very unprofessional and will give you lip service which toy amazement checks out. Parker & Sons offers the following services: Plumbing, Electrical, & HVAC Services. He made my day. Pros & Cons are excerpts from user reviews. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 21 complaints closed in the last 12 months. Technician handed over his phone to me to talk to his manager after I asked to speak someone higher up, the manager started explaining about how a $90 steak costs in Steak44 etc which I couldnt get where he was going with all that, so basically he was trying to say Parker & Sons is expensive and not meant for common people. -$19 Base Pay -Flexible Location -Breaks on chosen time. I took all the risk unknowingly. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. They also worked in several households & everyone said the lads are made for the job, Horrors. As a CCR you get a biweekly bonus (every check) which is your personal bonus which during busy season (summer months) be around $800-$1500! Dont get scammed like we did - do not use Parker and Sons!! The discussion went in circles again on 300 vans, fuel , inflation etc. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. Thank you for trusting us to deliver the quality service you deserve! A free inside look at company reviews and salaries posted anonymously by employees. Worst company ever!!!! So sorry for the inconvenience. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. The new system was scheduled and installed within 24 hours !!! Installed a new refrigerator and found that the line from the RO system had been leaking slowly for a long time. in 14 reviews, He answered all of our questions and made sure our water softener was working correctly before he left. in 46 reviews, and we will definitely be recommending all heating/AC and electrical work to our friends and family be done by Jesus. in 15 reviews. The manager said he would make it right. 05/01/22, I turned on A/C units and they were not cooling. In 1909, she and her son, Gilbert wrote a musical comedy, The Girl From. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. They were able to come out SAME DAY and get our AC back up and running. Share. I will not use them in the future if I need another new unit. Then tried to put them on a monthly plan at over $20.00 per month. 5.0 Kathy M. Laveen, AZ. They were absolutely mind boggling! Thanks for the great recommendation! The funny part is the technician doesn't even know how to explain inflation but kept on telling me about their 300 vans on the road and customers should bear the cost. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. We told the manager we would paid an extra 400.00 dollars for a higher seer for a better engery efficiencys. We offer the expert services you need at prices you can live with. These are just a few examples: Dave at Parker and Sons came to my rescue. They broke a light and had to come back and fix it. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Insulating my attic was over $8,000. Useful. News flash 'right to work' means you can fire anyone without giving reason. Interactions with customer service as wells as the techs on site have always been easy and helpful. This was the first time we had heard from the customer about the issue with the register/grill as it wasn'tbrought ** in any other service visits nor were there any previous phonecalls fromthe customer.Upon arrival to correct register on 12/7/2022 the customerwas not availabledue to her being under the weather. This came out to a total of $5,948.97 included a charge of $285.78 for an annual maintenance plan. Behavior contrary to these beliefs is not tolerated nor accepted. I told my boss and she told upper management but they got mad at us. Verification can help ensure real people write reviews about real companies. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. Parts were AT MAX $750 likely $500. . -$19 Base Pay -Flexible Location -Breaks on chosen time. Parker & Sons is currently rated 4.4 overall out of 5. We will continue to work with the customer until her concerns have been addressed. You are in Phoenix. Their technician Josh is the absolute best!! Parker & Sons is amazing. We'll guide you through the process. They are professional and courteous. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. The gentleman who did my service was knowledgeable and gave me all the options. And it happen twice. We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. (A plumber came in the day before and charged $950 for a day's work.) Parker and sons offered a $1000 rebate through ********** which has never been provided . Here are 8 tips for writing great reviews. Companies can ask for reviews via automatic invitations. They cleaned my vents last year and they put my vents back on backwards. I said "no, I just need a repairman". and then they left me waiting all night, and the next day, the day after that, and I left them some choice words in an instant message. Well guide you through the process. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. The sales people and technical staff were efficient and professional. Mike Salerno, the plumber, is trustworthy and competent. Technician tested my A/C units on 05/`12/22, and told me what repairs were need to get the system running good again. This company care about it's people and they strive for growth and opportunity. We have been customers for over 20 years. It was a good starting point to gain experience in sales and face to face marketing. Called Parker & Sons to get a simple kitchen faucet replaced. This a/c broke down about the first 2 months and they came out to fix it. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Parker and Sons schedules "emergencies" as part of their daily schedule. They should be ashamed of themselves!!! Mrs. Parker died recently in Cleveland, Oh., at the age of 79. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. My electric bill was outrageous. Verify your email to use filters. I called SRP, they said nothing pending. Have a great night! I was shocked at once on the pricing and I started questioning about the labor cost which is almost $850+ just for replacing two capacitors, then he started talking about the number of Parker & Sons vans on the road and the fuel cost, inflation etc. The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . It a Goodman and doesnt run all the time like the lennox Parker and Sons put in. I had purchased a new faucet online myself. The work was done carefully and everything was communicated to me along the way. Repair, maintenance, and installation in Phoenix. Having problems? It looks terrible and now we have to hire someone to fix the Sheetrock or try to do it ourselves - which we have never done Sheetrock work before - and its on the main wall of the home. Larger 3.5 ton unit was low on refrigerant and had a leak. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Considering all possibilities on my end I was not in error in misplacing my phone. No refund received yet. Since we opened for business in 2019, we read more. Never show up ..Saturday waited all day. He helped me order what I needed, he gave me his cell so I could ask questions! Cons Challenging to get quality leads and minimal commissions. There is NO way the actual install times takes four times as long. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified They rip me off by charging me 711.00 for a part that only cost 40.48 cents and for another part that only cost 45.00 dollars they charged me 474.00 and reassured me into signing the invoice. Laurie C. Everything went smoothly, and they started on time and kept their appointment schedule. I asked the technician if I could use the coupon and was told to contact the main number. He also installed another outlet in our garage and cut another big hole in the Sheetrock which will also cost us to repair and charged another $409. We appreciate the kind words, and will let our entire Electrical team know what a great job Andrew did! Im on disability, with issues from Leukemia and type 1 diabetes! Andrew did a great job replacing light fixtures in 2 bathrooms. Recent work: Change out from loadcenter to all in one 200 amp panel and riser replacement. Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. I discourage anyone from using Parker and his greedy Sons. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". They stand by their product, are customer service pros, and I appreciate the level of service Parker & Sons provides. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Charged $ 950 for a better engery efficiencys they once were an amazing company, however I 7:30am! 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