AmeriGas's President is Paul Ladner. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares.15 Feb 2017, https://www.marketbeat.com/stocks/NYSE/APU/, https://www.meenan.com/resource-center/propane-and-natural-gas-compared-m, https://en.wikipedia.org/wiki/UGI_Corporation, https://www.fool.com/investing/general/2015/04/08/the-5-best-stocks-to-invest-in-propane.aspx, https://www.npga.org/advocacy/advocacy-areas/my-state/, https://www.dnb.com/business-directory/company-profiles.amerigas_inc.7760a3d5140208397088159e14774fd6.html, https://www.amerigas.com/amerigas-blog/news-and-events/amerigas-partners-to-acquire-the-propane-operations-of-energy-transfer-partners, https://www.ugicorp.com/static-files/2be867b0-c67f-4514-b805-0b9b62fddea6, https://www.nsenergybusiness.com/news/ugi-completes-merger-of-amerigas-partners/, https://www.fool.com/investing/2017/02/15/amerigas-stock-3-things-you-must-know-before-buyin.aspx, https://afdc.energy.gov/fuels/propane_benefits.html, https://www.inquirer.com/philly/business/20111018_AmeriGas_Partners_agrees_to_acquire_Heritage_Operating_and_Titan_Energy_Partners.html, https://www.amerigas.com/support/billing-payment. This is the WORST company that has EVER existed. I am not paying for removal of a tank that I have been renting for years! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AmeriGas Propane Customer Service. My house in Meeks Bay, Tahoe Hills subdivision, California. It is at 28 %. Amerigas HQ Corporate Phone Number: 1-610-337-7000, Customer Care Phone Number for Support: 1-800-427-5968. You can find contact details for AmeriGas Propane above. I got a dollar cheaper at nearby competitor. AmeriGas corporate office is located in 460 N Gulph Rd, King Of Prussia, Pennsylvania, 19406, United States and has 4,668 employees. This is unacceptable. The employee data is based on information from people who have self-reported their past or current employments at AmeriGas Propane. Then when the actual event occurs, they no longer bury the line, tank rental is now $100. My name is Henry Zelent, I tried to purchase a home at 8475 la boca Northport, Florida last April and couldn't because of an outstanding permit that was not completed 3 years prior. Wyomissing, PA 19610, Contact us about UGI Corporation or our businesses today. R. Davis. Phone: 1-800-263-7442; Monday-Friday 7:00 a.m. to 8:00 p.m. EST; Saturday 8:00 a.m. to 5:00 p.m. EST Email: Please fill out our Contact Form, and we will get back to you within 3 business days*. BBB Business Profiles may not be reproduced for sales or promotional purposes. Desired outcome: Even turned off the furnace and water heater pilots on Feb 22 when we were barely above 0%. If propane costs $2.50 per gallon, using this as an example, natural gas is the cheaper option. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. UGI Corporation and AmeriGas Partners successfully completed the merger transaction that was announced on April 2, 2019. I can't cook without propane, nor can I heat my trailer. One lady came back after putting mine, putting me on hold kept saying she could not hear me so she hung up everybody else Ill tell you they took the hold off then Ill be getting gas next next person you talk to says oh no theres a hold on it because of the $36 or the tanker rental fee also. I have been waiting 3 weeks for Amerigas to fill my tank. New Customers: Mobile: (484) 332-1485, Brilynn Johnson No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I never paid rent before Ive been. AmeriGas Partners pays an annual dividend of $3.80 per share and currently has a dividend yield of 11.89%. This review was chosen algorithmically as the most valued customer feedback. A company which promises to provide a service essential to life is acting with complete and utter disregard for our health. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Amerigas filled our residential propane tank on 7/30/22. Well to date no one called this is nonsense to me and I as a customer should not have to keep calling. We have kids and animals and were cold. Amerigas Headquarters is in King of Prussia, Pennsylvania. I do not understand how a co. Like this stays in business. Corporate Offices King of Prussia, PA 460 N Gulph Rd, King of Prussia, PA 19406-2815 Departments: IT, Engineering, Supply Chain, Facilities, Human Resources, Finance, Construction, Customer Service See 1 Jobs HQ Cotati, CA Departments: Facilities, Sales Healdsburg, CA 434 Center St in Healdsburg, CA Petaluma, CA The official address for their main head office is listed below. We are on auto-fill, however, that quit working in December. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Desired outcome: (610) 992-3202, Joe Swope The following month, seeing no credit, we began our fruitless attempts to have our $291 in overcharges refunded. Should be name and address and amount in the tank. We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. How do I contact AmeriGas local office? 1. BBB Business Profiles generally cover a three-year reporting period. 392 I called your customer service and arranged for the tank and gas to be picked up and was assured it would happen within 30 days, this occurred on January 11, 2023. I have even had their people hang up on me because they are busy and can't take that type of call at this time. Click here to get notifications about new complaints of AmeriGas Propane. Header placeholder lorem ipsum dolor sit amet, consectetur adipiscing elit. Refund the overpayment that you charged. After logging in you can close it and return to this page. WHICH they did not because they did not touch any of the propane lines. I want tank removed. This is not good. - Everything about this company is terrible. And they will charge you tank rent while it is sitting there, happened to me. It is amazing how incompetent this company is at doing nothing! Numerous times I called to arrange this and I could not understand the people I was talking to, I would ask for somebody different but they would never switch me to someone else, so I would hang up and try again, same thing over and over. I have been an Amerigas customer since 2004. Manager, Investor RelationsMukherjeeA@ugicorp.com Find out what works well at AmeriGas from the people who know best. I just wish your company had more respect for its customers. Customer Relations, Brilynn.Johnson@amerigas.com Contact Information 460 N Gulph Rd King of Prussia, PA 19406-2815 Get Directions Visit Website (610) 337-7000 1.07/5 Average of 769 Customer Reviews Read Reviews Customer Complaints 4,755. If the natural gas price is $15.00 per 1,000 cubic feet, the same $15.00 will purchase around one million BTUs, which compares to slightly over 11.20 gallons of propane. 610-337-7000 ext 7656, UGI Energy Services No response. Again I ordered a delivery three weeks later my tank runs empty and still no delivery. Where is the corporate office for AmeriGas? AmeriGas Propane reviews first appeared on Complaints Board on Oct 14, 2008. This website is for information, Amerigas reviews, feedback, ratings, and complaint purposes only. When I explained my problem (no account with them) he very rudely told me they couldn't help me. I looked up the phone number for Amerigas and called. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. New customer. Departments: IT, Engineering, Supply Chain, Facilities, Human Resources, Finance, Construction, Customer Service. The official address for their main head office is listed below. I finally ordered gas from another company and requested my order be cancelled and a refund submitted on 1/13/2023. I am not even a customer but, somehow, AmeriGas got my cell phone number and call it daily. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. I have also explained we are two senior citizens. But I HATE HATE HATE HATE amerigas. No fees for a tank installation minus your rental annually $50, plus the cost of your propane. (610)456-6297, Arnab Mukherjee Sent to collections due to their non response. As a matter of policy, BBB does not endorse any product, service or business. I then went out to check the tank level. This business is in an industry that may require professional licensing, bonding or registration. Sent to collections due to their non response. Nothing happened. Find a different company all together. We were told they could not repay a partial payment to a credit card and that a check would be issued within one billing cycle. We cannot wash clothes or use our stove. Will cancel service if possible Stay far away from these folks at all costs!!! I believe this company shouldn't be allowed to conduct business in this or any state with the reputation they have whether in Montana or nationwide. Emails found on company website fb@amerigas.com 100% Support 0 0 chris.ransom@amerigas.com 94% sales 0 0 Emails found on 3rd party websites I am so disgusted with how I was treated. This will surely increase the credibility of your complaint. I was advised I'd receive a refund within 10 business days. We have called numerous times regarding the delivery of propane. This company SUCKS! Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. Learn more. They keep saying it will be resolved, but absolutely nothing is done. Propane delivered as soon as possible. Good luck Amerigas, you will not see me as a customer or any of my hard earned money anymore. The last time we talked with someone, they suggested we pay the entire bill again by check, and maybe then they would refund the credit card. No credit card required. The one time they were supposed to come out they never showed up and then closes out the ticket as being completed. Phone calls do nothing. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. I gave instructions as to where the driver needed to fill the tank. - Come and reinstall the tank and lines then fill it. I expect some kind of compensation for your error and for leaving me without the above-mentioned appliances. My account number is [protected] Executive Assistant Location 0 0 AmeriGas has definitely lost us as a customer. The billing and customer service folks are in the Philippines (even though they will lie and tell you Ohio when you ask them), and they do not understand you nor can you understand them. I paid the other day on an on the 19th. AmeriGas Partners pays an annual dividend of $3.80 per share and currently has a dividend yield of 11.89%. Never delivered gas and failed to send refund. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I have been with Amerigas for a while. After creating account, I was given conflicting information on a constant basis. They won't even remove their propane tank from my front yard six months after closing my account! Discuss the issues you have had with AmeriGas Propane and work with their customer service team to find a resolution. Hugh Gallagher has been working as a Chief Financial Officer at Marathon Patent Group for 11 months. Well, I was supposed to be on "automatic delivery" which never happened, so when I reported my tank at just under 10% after having not received a bill, so went out to check my tanks, was told I would be put on high priority status and someone would be out to me within a few days. Failure to close account and pick up tank. I need by money returned to me expeditiously. Amerigas pick up 120 gallon propane tank from my property. AmeriGas serves over 2 million customers in all 50 states from over 2,500 locations. {{ userNotificationState.getAlertCount('bell') }}. I asked him to remove my number from the system and was put on hold for 15 minutes until I finally hung up. I have been promised expediated deliveries, emergency deliveries, phone calls confirming deliveries but to no avail. This week, that tank is still here and I called customer service again. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. It serves over 1.7 million residential, commercial, industrial, agricultural, wholesale and motor fuel customers in all 50 states from approximately 1,900 propane distribution locations. Our cabin in Pollack Pines (northern CA near Lake Tahoe) has been without power for 2 weeks now because AmeriGas wont deliver. We called when it was at 4%. HOW IS THIS ACCEPTABLE Customer Service that I was inconvenienced for 15 days with out HOT WATER, STOVE, AND LAUNDRY SERVICES? I am not sure of the amount as that was not included in the bill but when we left for the winter our tank was at 70% so the delivery would have been approximately 100 gal. Company Description: Amerigas, Inc. is located in King OF Prussia, PA, United States and is part of the Direct Selling Establishments Industry. It is quite obvious that you do not care. All fields are required. Headquarters. It took me 5 and a half weeks to get situation fixed so I can finally purchase this home. Is AmeriGas Partners a good dividend stock? This comment was posted by a verified customer. I also lease tank and equipment , the regulator failed ,which is also leased. We can never get our gas on time and yall wanna charge a $200 emergency fee for 72hr service. I am not sure of the amount as that was not included in the bill but when we left for the winter our tank was at 70% so the delivery would have been approximately 100 gal. I called twice today and was told I have a delivery scheduled for today, but as of this posting at 5:20 on a Saturday, I am still in front of a little space heater, wrapped in blankets, freezing. On 2-15-23 I received a bill for a delivery. - Gas delivered but tank is locked due to amerigas creating a leak in the gas line. Billed me $108 for a service call that never happened on 02/04/2023. I always prepay my gas for the winter. Overview AmeriGas is a retail propane distribution company. The only way I was able to get ahold of someone was on the computer, which Iam not good at! Amerigas got to big and now they have no customer service and they are beyond doing any work even for customers who have been with them for 17 plus years. (916) 216-7715, Alexandra Spooner I wish I can change companies but I tried and it was a no goTerrible company I dont even understand how they are still in business. This gives me auto delivery. UGI acquired the approximately 69.2 million public common units of AmeriGas it did not already own in completing the buy-in of AmeriGas, the nation's largest retail propane marketer. Manager Media Relations When I contacted the company and told them I had not asked for a delivery We are new customers of Amerigas and were told we needed to pay an "estimated" charge of $496.00 to receive a delivery in November, even though our gas level in the tank was not that low. Corporate phone number for Support: 1-800-427-5968 of $ 3.80 per share and currently a! And then closes out the ticket as being completed without power for weeks... Endorse any product, service or business Chain how do i contact amerigas corporate office? Facilities, Human Resources, Finance, Construction, customer again. 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